Corporate Restructuring / Chapter 11

Contact Center

Comprehensive phone and email support, real-time monitoring and unmatched flexibility.

Our worldwide contact centers in London, England, Tampa, FL and Portland, OR provide you with full telephonic communication and email support and capacity for up to hundreds of simultaneous agents. We handle thousands of Interactive Voice Response (IVR) calls and agent calls each day. Our standard service includes 24/7 IVR support and agent coverage from 9am to 9pm (EST) and can be further tailored to the needs of your creditor body.

Our contact center also routinely administers international matters, supporting eight languages, with agents available on a European time schedule for optimal accessibility.

Our contact center includes:

  • Advanced Interactive Voice Response (IVR) and telephony platforms
  • Professional recording studio
  • Expert engineering staff that creates customized applications to meet your exact needs
  • Voice-Over Internet Protocol (VOIP) technology, enabling managers to maximize the utilization of contact center staff, while providing a consistently pleasant and timely experience for the caller
  • Call center statistical reporting

Advanced technology and experienced agents

Nimble and flexible, our contact center performs real-time monitoring to immediately alert supervisory staff of any issues. We employ only seasoned agents experienced at handling claims inquiries through their interaction with callers on hundreds of other Epiq matters.

Superior service and accurate information

Our courteous and knowledgeable agents help callers navigate through each step of their claim. Interactions are monitored through digital call recordings and/or transcriptions to further ensure a quality experience for the caller.

Brad Tuttle

Vice President and Senior Managing Consultant

T +1 312 560 6333

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