You receive complete program support from our in-house contact center.
Once we’re in touch with participants, we support them seamlessly through completion, from filing a claim form to successfully negotiating a payment. We help facilitate and resolve a variety of situations on your behalf, such as those involving bankruptcy, legal name changes, legal representatives, incapacity, estates, heirs, next of kin, divorced payees, dissolved entities and escheatment.
The entire team assigned to your matter completes comprehensive, project-specific training, followed by ongoing evaluation, coaching and support. We communicate with participants via phone, email, online chat and other channels. We can also provide you with customized ADA services and foreign language support in 200+ languages.